These terms and conditions shall govern contracts between February London Ltd trading as Latch (“The Supplier”) and our clients (“the Client”) Latch may agree modifications to these terms but such modifications must be in writing signed by a Director of Latch and cannot be inferred from a course of behaviour.

Scope of contract

Latch provides consultancy and design advice and services relating to the Client’s goods and/or services and:- may on request pitch for such work (a “Pitch”) and/or will provide such advice in accordance with a brief agreed in writing (“the Service”).

In the event of an unsuccessful Pitch the Client will not use any designs, documents, concepts, ideas or information provided as part of the Pitch and will return all materials delivered to it as part of the Pitch.

If the Client shall have any complaint about the quality of the Service or goods provided as part of the Service then notice shall be given to Latch within 5 working days of delivery. In the absence of such notification the Client shall be deemed to have accepted the supply.

Client’s duty to provide information

The Client will be an expert in its field and on its services/products. Accordingly it should be its responsibility to provide the designer with the information that it needs on such matters (including information about any relevant laws, regulations or codes of practice) and the designer should be able to rely on this information and should not be held responsible if it is incomplete or inaccurate.

The Client shall be solely responsible for providing Latch with all necessary information concerning its goods/services, the Service (including the scope of use required), the market and generally (including details of any relevant laws, regulations and/or codes of practice) Latch shall not be responsible for any shortcomings in such information.

The Client accepts that its knowledge and experience in its industry sector and the manufacture, processing and packaging of its goods/services is vital in this regard.


The delivery times of the Service stated by Latch are reasonable estimates and Latch shall not be responsible for any delay that is not directly attributable to the fault of Latch. Time shall not be of the essence of the contract unless it is expressly agreed in writing.

Contract prices / Title

Any estimate for a whole or part of the Contract Price shall remain valid for 30 days and is given in good faith and shall be treated as an estimate only and all errors and omissions shall be accepted.

Title to or license to use any property or intellectual property forming part of the Service shall pass to the Client when and only when the full Contract Price for the Service has been paid.

Where the Service includes the creation of a website, any and all websites created shall contain the Latch logo or wording alongside the copy ‘Site by’ and link to latch.agency in the website’s footer.

Where the Service includes the creation of a brochure, any and all brochures created shall contain the Latch logo or wording alongside the copy ‘Design by Latch’ or ‘Design: latch.agency’ on the inside the rear cover.

Where the Contract is quoted in stages then each stage shall be undertaken in accordance with these conditions and Latch shall be entitled to be paid 50% of the estimated Contract Price for each stage in advance.

For new business Latch may, at its discretion, invoice up to 50% of the total estimated fees and/or costs in advance and Latch reserves the right not to commence work until this has been settled.

All approved third-party costs will be invoiced prior to commissioning and Latch reserves the right to wait until such costs have been paid before commencing work.

This website uses cookies

We use cookies to make this website work, and to understand how you use it. This helps us to improve our service and your online experience. Cookies may be used for personalisation of ads and may also collect limited data about your interactions with websites that we may use to provide you with specific content, or to share relevant offers on other websites and social media. You can read our privacy policy to find out more about the cookies that we will store on your computer or device. For the best experience, we recommend that you accept all cookies.